CASE STUDIES

Challenge I

The Client is a large law firm specialized in Veterans affairs. The law firm had to file an Appeal for its client against the Board of Veterans Affairs decision. The particular veteran had a database of about 10000 pages including his service and medical records. The Appeal was to be filed within 3 days from the day the records reached the offshore office. The task assigned was to develop the statement of facts of the appeal from the records. The challenge lied in the fact that the statement of facts is to be chronologically arranged which required scrutiny of each page within 8 hrs to allow a room for review and quality control. Moreover, most of the pages were handwritten and thus, were too difficult to decipher.

Solution

Four attorneys were deployed for reviewing the records with 2500 pages each and a target line of 400 pages per hour. The reviewing attorneys went through each document, highlighting the relevant facts and bookmarking them with the date available on the page. Each attorney arranged the allotted pages in a chronological order. The task was completed within 7 hrs. The next step was to club the bookmarked records and rearrange the chronology. Thereafter, the statement of facts was written following the chronological order and noting the highlighted text. The review team took over the process, and checked if all the important and specific records are being properly mentioned in the summary. The quality control team checked the summary for grammar, punctuation, spacing and other requirements for drafting appeal. The statement of facts was completed, reviewed and transmitted to the client on the next day of receiving the request. The work product of exceptional quality was completed in 50% of the time it would have taken to be done in the U.S. and at 65% the cost.

Challenge II

The client wanted to have a complete awareness of the laws governing the termination of parental rights in all the 50 states. The client needed the information in the form of a survey within 5 days. The challenge was that termination of parental rights is a really vast area consisting of voluntary termination and involuntary termination.

Solution

A team of 5 attorneys were assigned with the research and drafting task each with 10 states. The research time given was one hour per state. After completing the research on all the fifty states, a team meeting was conducted to draft a template on which each state law is to be provided. The attorneys followed the format of the template in providing the laws of each state. An introductory part and a concluding part was also drafted. The completed work of all the 5 attorneys were clubbed together as a survey and was handed over to the review team. The review team checked if all the instructions of the client are complied with in the research. Thereafter, the quality control team checked the entire work for grammar, punctuation, sentence structure, citations and other drafting essentials. The multi-jurisdictional survey was successfully completed and transmitted to the client before the deadline.

Challenge III

The client is a large Automanufacturer involved in a mass tort litigation. The legal department of the client wanted to get voluminous depositions summarized and digested for making it easy and fast to refer for trial. There were 15 volumes of depositions consisting of 1000 pages each.

Solution

Five Attorneys were deployed for summarizing depositions with 3 volumes each. A standard template for line by line summary was created to be followed. The attorneys worked on the records to summarize 10 pages to one page in 40 minutes on an average. The summary was done according to the specific requirements of the client. The quality control team checked for the compliance of instructions. The entire summary was reviewed for readability and factual adherence. The work product was transmitted to the client on the 30th day of request.

SBL, an ISO 9001 quality certified IT enabled service provider specialized in Business process Outsourcing in India with offices in UK, India, Norway, USA and Australia. SBL BPO which is a part of SBL, offers legal services like Legal process outsourcing (LPO) services and Legal research services.